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my sons phone is still not working after a

IanR1000
Level 1: Joiner
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‎24-10-2023 20:16 - edited ‎24-10-2023 20:19

‎24-10-2023 20:16 - edited ‎24-10-2023 20:19

after a month of asking.

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MI5
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on ‎24-10-2023 20:27

on ‎24-10-2023 20:27

@IanR1000 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
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on ‎25-10-2023 20:15

on ‎25-10-2023 20:15

@IanR1000 

Can you tell us a little more please about the problem ?

Is it a network or SIM problem ?

Is it a handset problem ?

There are several basic tests that you can do to isolate the issue, such as trying a different SIM - maybe from a different network - in your son's handset and trying his SIM in someone else's 'phone. 

Please post again with a little more information.  

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