my o2

[Eddie777]

Can’t access MyO2. States there is a problem. Have transferred to O2 from Virgin months ago

[jonsie]

A lot of these lately

Try to access online rather than the app

If you can log in then uninstall the app, reboot the phone and reinstall

If still a problem

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Enlli]

Seems a common problem

Can you access https://accounts.o2.co.uk/

If so, delete the App, reboot the phone and reinstall.

Further than that contact O2 on 202

Or

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.