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my o2 app

James69
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I can login to My O2 online however the app is constantly has the error, opps something went wrong.

I have uninstalled the app and reinstalled it but it's still the same.

It is the same on another phone that I have a contract with O2.

 

 

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MI5
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@James69 

You'll need to call customer service to reset your accounts.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@James69 

You'll need to call customer service to reset your accounts.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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James69
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Brilliant thanks,

I'll do that tomorrow

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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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James69
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Update,

lots of back and forth with the customer service team.

I can still login online but I can't via the app on any of my mobiles. 

I have provided screen shots and other details and the team are still working on a soloution, as yet resetting the account hasn't been an option.

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Erik26
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Having the same problem. Might just be easier to save the web page to my home screen and access that way.
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Cairdeas
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same problem here..guess I'll just use the web smilingx

giphy-3
Message 7 of 7
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