cancel
Showing results for 
Search instead for 
Did you mean: 

my iPhone 12 won't switch on, how do I swap esim use to an iphone5, I have o physical sim

IainSinclair
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

my iPhone 12 won't switch on, how do I swap esim use to an iphone5, I don't have  a  physical sim

Message 1 of 6
498 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 149845 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@IainSinclair 

You need a new physical sim to use in the iP5.

Take photo ID into your local O2 shop for the quickest method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
496 Views

IainSinclair
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

wish I could, I forgot to say that i'm in Portugal at present

Message 3 of 6
494 Views

MI5
Level 94: Supreme
  • 149845 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@IainSinclair 

In that case you'll need O2 to send you a sim, which they will only do to your home address and get someone to forward it on to you via a secure delivery service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
485 Views

Enlli
Level 67: Unsung hero
  • 8081 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

If you say your phone won't switch on then no SIM will cure that.

If no signal you will have to report the SIM as lost. O2 will then send out a replacement to your home address.

It's up to you how you get it to Portugal 

Guide: Lost or Stolen O2 Device? - How to Report it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 6
485 Views

MI5
Level 94: Supreme
  • 149845 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

The sim is required for a different phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
482 Views