issue with paying bill?

[SteveS3__]

Hi, there appears to be an issue with your paying bill section. I have spoken to my bank and the issue isn't at there end. Now my account says overdue but I can't use my phone unless I am at home on WiFi

[Cleoriff]

@SteveS3__ 

You need to call O2

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

@RafaC @lewys-gp  could you check if there are problems with paying online please? This is the 2nd person today with the same issue. Thanks.

[lewys-gp]

Hi, @Cleoriff. Thanks for bringing this to our attention. I've raised it with the team at O2, so hopefully, they can have a look and resolve it as soon as possible.

Thanks for directing @SteveS3__ to Customer Service too. I hope they were able to help you, Steve!

[Cleoriff]

Thanks @lewys-gp 👍