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had ipad with sim since Feb and cannot activate sim live chat only for Buyers of new tech!

RickPiper
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Bought a new Ipad 3rd of Feb on O2

 

/Swapmysim down still 6 months later

 

cannot get message to old sim to activate new sim as i do not have it after old phone was damaged.

 

no live chat for customers not upgrading or new customers!.

 

paying for useless monile broadband simcard and O2 dont seem to care unless your new buyers!

 

not very happy and may cancel the lot and go elsewhere

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MI5
Level 94: Supreme
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@RickPiper 

Try these numbers Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RickPiper
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Hi MI5

 

Already tried the above thanks.

 

got through once after 54 minutes and was told to goto simswap again which didnt work as i cant get text sent to sim as its not activatedand i dont have old sim as i told the person.

 

Giffgaff is calling and returning the ipad is my only option.

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MI5
Level 94: Supreme
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@RickPiper 

You're too late to just return it now without paying the full contract.

Pop into your local O2 store and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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