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error04

ralman
Level 1: Joiner
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hi all, ive just tried to download and view my bills and all that keeps coming up is the error04 code, can any one help in how i could resolve this please.

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MI5
Level 94: Supreme
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@ralman 

Lots of issues currently.

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Not seen that one for a while @ralman 

There are other threads about this on the community.

https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-The-account-number-in-the-target-address-is-inv... 

There is also this beast (316 posts!) https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/td-p/1059754 

One post has a slightly different website to use:

https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1403184#M215448 

From memory, as it has been a while since this happened for me and I am now on the "new" customer platform, here is what I had to do.

Make sure you are using a browser with no cookies (or use an incognito mode).

Go to the web above (accounts.o2.co.uk) - this may or may not generate a 403 error. If it does delete the accounts part and try again.

Enter your log in details.

On the next page, click the image of a phone in the top left, and then click on your phone number.

When the page loads, click on the view bill link and then choose the bill you want to see.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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