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eSIM still not activating

Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I have a new eSIM. This is the 3rd time I’ve tried to activate it and it says it can’t be activated and to contact O2 for assistance. I was on hold for 2 HOURS and 43 MINUTES today but didn’t get through!!!! 

I have have no use of my phone now for 3 days. This is not acceptable. 

Message 1 of 3

Level 66: Unequalled
  • 12437 Posts
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Why did you need a new eSim @SerenaSykes ?
If you are changing phones, then you should be able to do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

If your phone was lost or stolen then did you report it as such? there may be some bars on your account preventing you from activating it, in which case you need to speak to o2.

Guide: How to find help & contact O2 

Call at 8am or use social media.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Message 2 of 3

Level 77: Grand Master
  • 10819 Posts
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There is nothing anyone can do on this customer to customer community.  


What error message do you get when trying to activate your esim, did you do a sim swap to the esim at all?? Guide: Sim Swap: a mini guide 2017 update 

Sorry to say you will need to keep persevering with customer services, or use social media, just send them a message on Facebook ( , Twitter ( or Instagram (

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 3