cancel
Showing results for 
Search instead for 
Did you mean: 

contact unable to ring me

JB1930
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

One of my contacts can't ring me. When they try they get a message saying number not recognised. They are able to send me an i message tho . We are both with O2

Message 1 of 7
483 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JB1930 

Have you checked your blocked caller list?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
481 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:

Chances are they are using the apple ID info to call and not your current number.

So they may have an old number.

I message works by using apple ID so isn't affected by number changes.

Check your registered number on your Apple ID (or theirs)

Message 3 of 7
472 Views

JB1930
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Contact rings from contact list. My number hasn't changed for years. Def not blocked either

Message 4 of 7
460 Views

JB1930
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Def not blocked

 

Message 5 of 7
460 Views

JB1930
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Unfortunately this issue is still the same

 

Message 6 of 7
438 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Does it work if they dial the number manually @JB1930 ?

Can you get them to delete you as a contact and try it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
434 Views