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contact unable to ring me

JB1930
Level 1: Joiner
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One of my contacts can't ring me. When they try they get a message saying number not recognised. They are able to send me an i message tho . We are both with O2

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MI5
Level 94: Supreme
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@JB1930 

Have you checked your blocked caller list?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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viridis
Level 56: Guvnor
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Chances are they are using the apple ID info to call and not your current number.

So they may have an old number.

I message works by using apple ID so isn't affected by number changes.

Check your registered number on your Apple ID (or theirs)

Message 3 of 7
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JB1930
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Contact rings from contact list. My number hasn't changed for years. Def not blocked either

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JB1930
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Def not blocked

 

Message 5 of 7
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JB1930
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Unfortunately this issue is still the same

 

Message 6 of 7
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gmarkj
Level 58: Overseer
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Does it work if they dial the number manually @JB1930 ?

Can you get them to delete you as a contact and try it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
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