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connect to%20samsung%20galaxy%20watch%203

Amandad
Level 1: Joiner
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I have just moved 2 o2 I have a galaxy note 20 ultra and galaxy watch 3, I have paid for the £5 extra watch connection, but it does not work when away from my phone.  It looks like the pay plan is on the watch, but when the phone is away from it, it looks for bluetooth.  Could I have been given the wrong esim?

 

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MI5
Level 94: Supreme
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@Amandad 

Do you have 4g calling enabled on your phone account and switched on in the phone settings.

Also calls on other devices needs to be enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@Amandad

Also check that remote connections are set in the wearables app, and also that the phone is connected to Wifi or Mobile data when not with the watch.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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