on 18-07-2020 09:28 - last edited on 18-07-2020 15:58 by Mike_T
i have a sim card ready to put my old contract number xxxxxxxxxx on it. but contract has now finished can i still transfer this number over to this new sim
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on 18-07-2020 09:33
Hi @erin1
If changing from contract to Payg , you will need a different sim as they work differently.
Follow the advice in this guide
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Veritas Numquam Perit
on 18-07-2020 09:57
on 18-07-2020 09:57
i have the new sim here
on 18-07-2020 10:33
on 18-07-2020 10:33
You need to call customer service Guide: Coronavirus Community Help and Support
on 18-07-2020 10:38
on 18-07-2020 10:38
Switching your number from Pay Monthly to Pay As You Go
We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.
Veritas Numquam Perit