cannot login

[ak3]

I think my mobile number is linked to an old account and now I cannot verify my new account which is linked 

to a new sim I have just bought  

[pgn · Accepted solution]

@ak3 - it sounds like you’ll need someone to access your account which can’t be done from here.

If you message O2's Social Media Team on   Facebook (https://o2uk.co/O2CFB) ,   Twitter (https://o2uk.co/O2CTW) or    Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!