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on 14-01-2021 08:59
hi
i have just installed my new sim
i supplied a PAC code when ordering and wondered how long it takes for my number to change over
thankyou
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on 15-01-2021 10:54
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on 15-01-2021 10:54
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-01-2021 09:07
Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.
You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Keep rebooting your phone.
Veritas Numquam Perit
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on 14-01-2021 09:14
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on 14-01-2021 09:14
thankyou
the pac has already been supplied so should be 24 hours then
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on 14-01-2021 09:25
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on 14-01-2021 09:25
Maybe. I'd advise to send the form again or call it in.
http://www.o2.co.uk/contactus
Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-01-2021 10:32
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on 15-01-2021 10:32
i just keep going round in circles using the web based contacts and when i phone o2 i get cut off?
is there an actual contact number
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on 15-01-2021 10:54
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on 15-01-2021 10:54
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-01-2021 11:28
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on 15-01-2021 11:28
it should all be sorted monday
regards
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on 15-01-2021 11:29
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on 15-01-2021 11:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-01-2021 12:00
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on 15-01-2021 12:00