bringing my number

[mr5168]

hi 

i have just installed my new sim 

i supplied a PAC code when ordering and wondered how long it takes for my number to change over 

thankyou

[Cleoriff]

@mr5168 

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

Keep rebooting your phone.

[mr5168]

thankyou 

the pac has already been supplied so should be 24 hours then 

[MI5]

Maybe. I'd advise to send the form again or call it in.
http://www.o2.co.uk/contactus

Guide: Coronavirus Community Help and Support 

[mr5168]

its been over 24 hours now and i have rebooted the phone.
i just keep going round in circles using the web based contacts and when i phone o2 i get cut off?
is there an actual contact number

[MI5 · Accepted solution]

@mr5168 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[mr5168]

thankyou for your help
it should all be sorted monday
regards

[MI5]

You're welcome and best of luck

[Cleoriff]

Good to hear @mr5168  Fingers crossed.