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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3079 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5102 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16070 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8165 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7545 Views
  • 6 replies
  • 0 kudos

Resolved! Apple music

How do I activate the 6 months Apple Music as per my new contract

Jeremy63 by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

No service issues

Hi.i work outside and am getting service/signal issues which I don’t normally have. No connectivity, can’t make or receive calls and texts etc. Only works in WiFi areas. Is there a simple fix? Are my settings right? Thanks in advanceSteve

StevieC1 by Level 1: Joiner
  • 510 Views
  • 3 replies
  • 0 kudos

Resolved! Billing

Need help with my bill 

Yeah by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel subscription

Hi I’m looking to cancel a free subscription that I completely forgot all about cafeyn magazines how do I do this?

Jojode by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel additional phone on contract

Hi, I have a pay monthly contract which has my phone and sim and an additional sim on contract. Can I cancel the additional sim?

KristineC by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

Hello, is it possible to have the Disney+ payment of £5.99 taken out of another account? Instead of the same as my mobile phone account? Thanks.

Dotty71 by Level 1: Joiner
  • 550 Views
  • 1 replies
  • 0 kudos