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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16003 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

4G Dongle Issue

I have been using my dongle perfectly for about 2 months.It has not suddenly stopped working.I plug it into laptop, the green light comes on and then the cyan light, so i know that it is connected to network but nothing appears on the laptop and I do...

Could not activate mobile data in Europe / France

HelloQuestion: Could not activate mobile data network while in France. I come back from France to visit my brother who is unwell, and I could not activate my mobile data network, a serious issue that caused me a lot of stress as I needed to complete ...

JPD by Level 1: Joiner
  • 2143 Views
  • 7 replies
  • 0 kudos

Resolved! My bill

Hi. Iv paid my 02 bill today and its still not fired up my calls and texts?

Resolved! Bill

Why have you taken two payments for my watch data

Devil by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

My bill is to expensive to what its ment to be

Max18 by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Resolved! No internet on data only sim

Have a 4g data only sim. Suddenly have no internet. Have tried everything with restarting router etc but nothing seems to solve problem. There are no 4g issues in my area. Could it be the router? Had it 2 years, it’s on 24/7. Any advice much apprecia...

CD356 by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Change address and bank details

Hello I need to change my home address on my o2 account and set up a new direct debit for a new bank account

StephW89 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! Pay bill after switching to new network

Hi, i accidently cancelled my direct debit before my last bill came out and now I'm really having trouble getting in touch to pay it. Any advice? I am no longer an O2 customer and any number I ring ends up hanging up on me as I don't have an account....

Resolved! phone not working correctlty

hi , my phone is stuck on the logo called expiria , been like it since i had to switch my phone of to watch a show

Resolved! New phone

Did smart switch to my s21 but hadn't backed up my s10e for about a week if I've backed it up now.should I do another smart switch or will I end up with 2 of everything

Lazza56 by Level 1: Joiner
  • 502 Views
  • 3 replies
  • 0 kudos