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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3042 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16002 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8130 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Orders

Hi I order an I watch and was meant to be delivered yesterday but hasn’t been could you please let me know when it will be delivered as I’m unsure when I will be able to pick it up due to work thanks

Collie by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! Death of subscriber

How do I close my deceased husband's pay monthly account

maggie4 by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Hello,I placed an order on Monday for a new phone. I then got an email to say that it was out of stock but would receive updates about availability. Can I ask, how this is looking as I haven't received any further emails since Monday.

Shann0n by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Puc code

Hi, I believe my puc code expired yesterday. can I still use it today to put into my new Sim?

Barry4 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! Accessories pack

HiI did not receive my Free accessory pack with galaxy z fold new contract

Hass_Mah by Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Hi whenever I renew my data bundle, it normally starts up witching the minute or atleast get the text saying it does but must of the time it won’t even come in for a day or two how do I sort this ?

Ryan28 by Level 1: Joiner
  • 584 Views
  • 1 replies
  • 0 kudos

My contract

Hi there, I urgently need some help with my phone contract. After coming in to money difficulties I missed a payment, with that I went online to arrange paying back monthly, the first payment never went out of my account ask it wasn’t asked for or ta...

VG1 by Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

Resolved! Leave contract

Hi I'm trying to end my contract but I seem to be going round in circles and getting no where. I would like to do this not on a call if I can as currently overseas. Thank you

Clare181 by Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+

My Disney+ extra doesn't appear to have activated.   

Twig by Level 1: Joiner
  • 600 Views
  • 1 replies
  • 0 kudos