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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! How do I report a network fault

Hello I have now been without a signal for 24hours I do not know how to report the fault i have checked the network status checker all it says is theres a fault but it doesn't help me any further than that, I need my phone for my job and my phone doe...

Naomi6 by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please , new sim number is xxxxxxxxxxxxx ...

Ross5 by Level 1: Joiner
  • 805 Views
  • 6 replies
  • 0 kudos

Resolved! Question re unlocking an old phone

I have a new phone and a new contract with O2 and kept my number. I gave my old phone to my grandson for his first day back at school...but it doesn't work as they don't have an O2 sim. I read that you go into the my O2 app to unlock the old phone, b...

Su1234 by Level 1: Joiner
  • 2882 Views
  • 28 replies
  • 0 kudos

Resolved! Transfer to sd card

How do I transfer photos from Google drive to sd card?

Pat2 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! iPad sim

Hi please can you tell me can I use the new SIM card for my phone in my iPad

Nanasusie by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Security alert

Hi I have received a txt asking me to enter a one to enter a one time code, did you send this request.

Gary12 by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! NHS code

Hi I recently upgraded my phone and was given instructions on how to apply nhs discount off air time , trouble is I don’t know how to apply it .

JJudy by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos