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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3045 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! My account

I have been trying to contact yous for 3 days now about my account 

Resolved! Usage record

Does my itemised call record display outgoing AND incoming calls? Thanks

Samsung S21

I have just received my . of a Samsung S21. I was very disappointed to find out that it did not come with a charger and had to purchase one separately at my own cost. I feel that selling a phone without a charger is selling something which is not fit...

Norah by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch 4

Hey my Apple 4 watch is charging and then it’s not even lasting a day. I don’t use it for calls etc in house, and it’s annoying it’s loosing its charge. It’s fully up to date on software too can anyone advise ?

KirstyB by Level 1: Joiner
  • 461 Views
  • 3 replies
  • 0 kudos

Resolved! Help needed to unlock calls

my phone is still unlocked when my bill has been paid but I can't get through on customer helpline to unlock it

Bez07 by Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming

Hi all, I am in Poland on holiday and I have problem with my mobile broband. Is not worki go. I try everything. Help please

Resolved! Pay my Contract

Hi i have recently changed jobs and so have the day i get paid, my contact has been cut off because i dont get paid until the 15th so could my calls and data and everthing be put back on and i will pay it on the 15th september please

Liam11 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Texting South Africa - issues

Hi. Both my parents live in South Africa. Currently I'm able to text my mother's South African mobile number. But I can't text my dad's South African mobile number (it says "message send failure" or "not delivered").My dad doesn't have a smart phone,...

REH by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Return accessory

I'm not an O2 customer but bought a speaker online, and now want to return it. I can't access the app and have been trying for an hour to find a way to contact O2 to arrange this, and can't find any way to contact them at all. Can anyone help please?...

Dizzler by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Signal, lack of

Hello, I have an old Nokia 220, which I don’t think can accommodate WhatsApp. My son used an old android Samsung phone to link to my existing number to allow me to receive WhatsApp on the Samsung. This seems to be EE but my Nokia is o2. Could this be...

LinC by Level 1: Joiner
  • 218 Views
  • 0 replies
  • 0 kudos