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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Transfer Data

Hi I have an iphone 8 and just recently purchased an iphone 11. How do I swap all of my data / apps / etc onto the new phone. I only have one sim card. 02 assured me I wouldn't need another one. Many thanks

LJO by Level 1: Joiner
  • 180 Views
  • 2 replies
  • 0 kudos

Premium SMS numbers blocked

Hello, i would like to be able to send/receive sms texts to premium numbers but it always says message failed, how can i change these settings to allow me to do this? Thank you. Ricky

Sebmac82 by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Bought an international bolt on but can't make calls?

Hope someone can help Bought a international bolt on and trying to call canada I've dialled +001416 then the rest of the number The call immediately ends and doesn't ring I've checked my phone settings and international calls are not barred I do have...

Mav5 by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

No service

I am visiting Bath for weekend and I am not getting any service 

ColinS by Level 1: Joiner
  • 236 Views
  • 3 replies
  • 0 kudos

No service

I am in Bath for the weekend and I am not getting any service 

ColinS by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Problem with reception of text is

Hello. I have an issue with the reception of text messages. I can use my phone as usual (calls, Internet and send text messages). I can received text messages, I don't understand why??? I called O2 and they sent me a new sim card and still the same. ...

Fat by Level 1: Joiner
  • 1287 Views
  • 22 replies
  • 0 kudos

Resolved! Disconnected phone

My phone is disconnected I can’t ring to sort it out 

Jade_96 by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Messenger

Deleted messages keep reappearing on fb messenger 

Email issue

Since most recent update my outlook is asking me to sign in but when I try it doesn't recognise my credentials. I have tried all the usual methods to resolve this but with no success. Any suggestions?

Daa101 by Level 1: Joiner
  • 241 Views
  • 3 replies
  • 0 kudos