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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3091 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5106 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16091 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8167 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7551 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming charges

I am in the US. I had to turn on roaming to access train services. I was ONLY offered £120 of data - way over what I needed for a few minutes of data! Now receiving texts say call a UK number or you will cut off my roaming! I cannot afford to call UK...

Resolved! Unpaid bill and termination

Need Help making payment of phone that is disconnected. I have lost handset. Terminated contract, in hospital. My mother does not need stress of letters continually being sent to her as in her 70s. I am ill and want to pay this when get out of hospit...

Andy7619 by Level 1: Joiner
  • 371 Views
  • 3 replies
  • 0 kudos

Resolved! second phone number on my mobile

I've received my esim as I requested... I just need to make sure this is the solution I'm looking for before I set things in motion.Will activating this on my iphone (pay monthly sim installed) give me a second phone number on my existing account?

2fires by Level 1: Joiner
  • 589 Views
  • 3 replies
  • 0 kudos

Resolved! Data

Hi my data usage is running out mid month and I can’t understand why as I am at him most of time using Wi Fi … how do I check what is using my data

DMC05 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! Safe search on google

It is saying that i cannot disable safe search on google as it has been locked by the network provider how can i get this off?

Mnb969 by Level 1: Joiner
  • 2533 Views
  • 1 replies
  • 0 kudos

Resolved! How to move e-sim from old phone to new?

Hi, I am getting a new iphone next week and I'll need to move my o2 e-sim from the old iPhone to the new one. Does anyone know the best way to do this? Thanks Neil

Resolved! Changing account holder name

I would like to transfer the account to my daughter and change the name of the account holder to her

Maeve123 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Sim doesn’t seem to be working

Hi I’ve been with O2 for over 10 years and now I’ve been abroad for a few months and my sim doesn’t seem to be working anymore. Why is this and how can I get it working again? Thanks in advance.

Judith1 by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos