Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Spend cap

How do I get hold of anyone to remove a spend cap? 

RW73 by Level 1: Joiner
  • 723 Views
  • 2 replies
  • 0 kudos

No Signal

I have moved into new accommodation and there is absolutely no phone reception here, despite the coverage checker saying it's 'excellent'. I have one to no bars. I can not receive incoming calls. I have regular contact from my mental wellbeing team a...

Resolved! late payment to bill

hi there, my airtime and device bill is overdue…i won’t have the available funds untill october 1st as my work has pushed the wages back 1 week it was just to see if my airtime will still be available to use untill then eventho is overdue?

Resolved! o2 Extras

Hi - I've got the offer to accept an Extra with my new package and I'm looking at the Amazon Prime video offer - Might be a daft question but am I only able to watch on my phone/tablet or will I also be able to access via my TV

Extras4 by Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

issue with paying bill?

Hi, there appears to be an issue with your paying bill section. I have spoken to my bank and the issue isn't at there end. Now my account says overdue but I can't use my phone unless I am at home on WiFi

SteveS3__ by Level 1: Joiner
  • 325 Views
  • 3 replies
  • 0 kudos

Resolved! Signal issues

I havnt been able to work from home.for 2 days now because of not being able to recieve phone calls or make phone calls or send text messages, absolute disgrace & knowone talks to you

RA19 by Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos

Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Tegan2610 by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos