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O2 Recycle

So I ordered an S21 Ultra 5G on 15th September and was told about the £150 extra offer on O2 Recycle, but was subsequently told there would be a 3 week delay but was assured by the advisor that I could still claim as I had ordered the phone before th...

Resolved! EU roaming

Is roaming usage in Lanzarote included in my package?

Resolved! Cancellation my account

Hi more than a month ago I emailed you to cancel my account and I no longer live in uk since January. My son was using the sim and I emailed to cancel the account. But you hadn't cancelled the account and I my self cancelled the direct debit. Has you...

No network on iPhone 2g

Does anyone know why I cannot use my iPhone 2g which is on the 02 network with an 02 SIM card.

Resolved! Going to take four weeks to get my new phone

I need a new phone ASAP but this four weeks delivery thing is a put off.

Resolved! Changing account email address

My O2 app is showing an email address I do not recognise (it’s an O2 one) when I go to change it to the one I want to use it tells me that email address is already in use. How do I get this fixed

Resolved! not receiving banks one time passcodes

I'm not receiving my banks one time passcodes so I can't set up the bank app. I'm receiving other texts

Resolved! Registration code to access data plan with galaxy watch 4.

Hello my galaxy watch 4 classic has arrived but I am struggling to add it to my current data plan with O2. The watch is asking for code or QR but I have tried for 2 days to speak to someone at O2, but no luck. Is they another way to get access to my ...

Resolved! 5G- use more data?

Hi, I have been picking up 5G in my area, which has been fantastic! So fast!! Just a quick question, does it use up more data than 3G or 4G?Thanks,J

Can’t send picture messages

Help!I can’t send picture messages, set up manually MMS, still not workingThanks

O2

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