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Forum Posts

Resolved! Software update with no WiFi

Hi Am wondering if there is a way to download a software update with no WiFi . I don't have a PC and only have mobile data. I have a Samsung A32 5g phone . Please help if you can .Thanks

Andyl76 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! How to change payment dates

Apart from calling how can I get an advisor to change my payment dates as pay day has changed 02 app didn’t do anything

Taz71 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot connect to network with my new iPhone 12

I have a new iPhone 12. I have successfully moved all my data and can use Wi-Fi and all the apps successfully however I cannot send or receive texts or make or receive any calls

Gill4 by Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! New phone will not connect to network carrier

Just upgraded to a new phone. Wi-Fi works fine, but 4G and cellular are not working at all. In settings it says SIM not provisioned. in addition to this Bluetooth isn’t working, so I don’t know if this is hardware, software or both

Resolved! Unable to change phone number on my iPhone

Hi, I’ve recently changed my sim from sky to o2. I’ve kept my old number. Everything has changed over perfectly. Once everything was transferred I was advised to change the phone number on my iPhone settings to my number. I’ve tried this a few times ...

JuliaSims by Level 1: Joiner
  • 1707 Views
  • 1 replies
  • 0 kudos

Resolved! Data isn’t working on new iPhone

I have a new iPhone 12 everything is working and WiFi fine but data isn’t so no 4g? Is there anything I need to do to make this work? thanks

Resolved! I can't update Whatsapp on my phone

Please can someone help? I have tried to download the latest version of whatsapp, but it doesn't work. I'm not sure what to do next. (I am not techie at all). I have a Samsung Galaxy Co Model no SM-G361F (quite old i think)!

Yazoo by Level 1: Joiner
  • 2065 Views
  • 11 replies
  • 0 kudos

Resolved! Internet not working

Have arrived in Lanzarote and I can’t use my data? 

Neil22 by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos