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Forum Posts

Resolved! Safe Search

I want to turn off Safe Search but I don't have permission from my device or network, regardless of what browser I am using this is completely disabled on my Xperia 1 mk2

Help26 by Level 1: Joiner
  • 1412 Views
  • 2 replies
  • 0 kudos

Resolved! extra charge for voice mail

I have just received my first O2 bill and I have been charged extra for a 'voice call' I would like to find out what and when the call was and who to, as I have not used any premium etc services. Whether I try to identify this call or to speak to ,or...

Jenny9 by Level 1: Joiner
  • 1017 Views
  • 2 replies
  • 0 kudos

Resolved! Signal or phone, can't get reception.

Since I joined O2 last year I have had reception issues. I was previously living in Torquay and was told the issue was the network was overloaded. I lost work and missed important NHS phone appointments and due to my health issues I need my mobile to...

BWyld by Level 1: Joiner
  • 1450 Views
  • 2 replies
  • 0 kudos

No 5G after contract upgrade.

Wondering if anyone has come across this issue and managed to get it resolved. I upgraded my O2 contract from a pay monthly to a 24 month contract yesterday and for some obscure reason I can no longer get 5G signal on my device. I am only allowed to ...

M1cky_M by Level 1: Joiner
  • 932 Views
  • 2 replies
  • 0 kudos

Resolved! Ending contract early

Hello, I am looking for some help/advice. I am living in another country until July/August time and I am half way through a contract with O2. Now as you may understand I do not want to be paying for an airtime bill that I am not using so I wanted to ...

nicyh by Level 1: Joiner
  • 803 Views
  • 2 replies
  • 0 kudos

Resolved! Unblock my sim

Hi my phone was recently stolen but I got it back, how do I get it working

Samsung s21 5g overheating

Hi I hope this is the correct place for this? My phone has been overheating whilst not in use and I have started experiencing problems with the phone.I've closed all apps and done the device care and all is good. Ran a virus scan and that's clean too...

Renegade by Level 1: Joiner
  • 2169 Views
  • 6 replies
  • 0 kudos

Resolved! Roming

I can’t make roming call from Thailand to uk

Inna2 by Level 1: Joiner
  • 622 Views
  • 1 replies
  • 0 kudos

Contacting o2 customer support

Tried to call o2 customer service number and i'm keep getting info that they are closed today.... despite that the posts are saying they are open from 09:00. I'm abroad and can't use my phone - been trying to resolve this since 20/12/2021 !!!!!!! o2 ...

Sajmon339 by Level 1: Joiner
  • 2208 Views
  • 8 replies
  • 0 kudos