Get tech support for your O2 issues

Resolved! Data remaining

Hi,my friend is in hospital and he is on PAYG, he does not have the o2 app and is not tech savvy to install and is actually not well enough to do it and he is not allowed visitors. How can I check how much data he has on his phone for whatsapp video ...

Resolved! Discount

Hi, I bought a new iPhone with a monthly contract in December. I would like to sign up for my O2 Teacher discount but my employer knows nothing about an O2 open code to enable me to get my 25% discount. What should I do?

Resolved! Text messages still going to old sim card

Hi. I recently joined o2 from vodafone and kept my old number. Some of my text messages , but not all of them, seem to be getting delivered to my old phone though instead of my new one. It's been a week since my number was moved. Its not that they're...

Resolved! Pixel 6 pro

My new out of the box today pixel 6 pro came with a USB C to USB C cable that obv doesn't plug into any of USB sockets around the house. It will not charge from any of my numerous other cables. Nor will it charge from any of my older 3 pin plugs and ...

Resolved! Trying to register a new phone but not sure how but can’t get hold of anyone

I am trying to register a new phone but not sure how and can’t get hold of any one

Resolved! Apple Music

The link to claim 6 months free Apple Music isn’t working to redeem does anyone know why

Still struggling with 4G

Hello. I posted last week about not being able to access WhatsApp on my iPhone X. No joy in solving the problem. I have been into the O2 shop twice and they’ve been stumped. WhatsApp suggested it may be a APN problem (?). I have also noticed Siri doe...

Resolved! Two different phone numbers

Hi there, I recently switched from EE to O2 and kept my number, however, if I text from my phone, it comes up as a different number, whereas my phone is fully set up on my old number (so calls, whats app etc is the correct number) but for some reason...

Resolved! Delivery

I ordered the Samsung galaxy book Pro on the 31st December, payed the upfront cost which has been debited from my account, however since then have received anything to say it has been dispatched. Tried to log on to My 02, on the Internet it works but...

Public WiFi wrong number typed in

Hi, my mum tried to sign up with O2 public WiFi with her new phone. It asked her to type in her mobile number and she accidently typed in a wrong digit number. There was no edit or delete button to correct it. That number just stay in the form and sh...

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