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Forum Posts

Resolved! Apple Music

The link to claim 6 months free Apple Music isn’t working to redeem does anyone know why

SHazbag by Level 1: Joiner
  • 778 Views
  • 2 replies
  • 0 kudos

Still struggling with 4G

Hello. I posted last week about not being able to access WhatsApp on my iPhone X. No joy in solving the problem. I have been into the O2 shop twice and they’ve been stumped. WhatsApp suggested it may be a APN problem (?). I have also noticed Siri doe...

Crock by Level 1: Joiner
  • 1809 Views
  • 5 replies
  • 0 kudos

Resolved! Two different phone numbers

Hi there, I recently switched from EE to O2 and kept my number, however, if I text from my phone, it comes up as a different number, whereas my phone is fully set up on my old number (so calls, whats app etc is the correct number) but for some reason...

AJL by Level 1: Joiner
  • 1506 Views
  • 5 replies
  • 0 kudos

Resolved! Delivery

I ordered the Samsung galaxy book Pro on the 31st December, payed the upfront cost which has been debited from my account, however since then have received anything to say it has been dispatched. Tried to log on to My 02, on the Internet it works but...

Ch103 by Level 1: Joiner
  • 2416 Views
  • 1 replies
  • 0 kudos

Public WiFi wrong number typed in

Hi, my mum tried to sign up with O2 public WiFi with her new phone. It asked her to type in her mobile number and she accidently typed in a wrong digit number. There was no edit or delete button to correct it. That number just stay in the form and sh...

Sabrina24 by Level 1: Joiner
  • 1111 Views
  • 4 replies
  • 0 kudos

Cant receive sms messages abroad

Hi , I am currently in Africa and am urgently trying to complete my government traveler locator firm in order to return to the UK. However, in order to access the gov account I need to receive the verification code that is automatically been sent. No...

Kizm by Level 1: Joiner
  • 877 Views
  • 2 replies
  • 0 kudos

Resolved! Switching phone off on port day

Ive been sent a text to my old phone on the Vodafone network, telling me to switch my phone off on the day my number is ported to my new phone on the 02 network - which phone am I switching off?

Resolved! checking one's roaming data whilst abroad

Hello I am abroad and using my O2 allowance of 25GB. How can I find out how much of the roaming allowance I have used? I cannot see anything on the O2 app, it only tells me ALL the data that I have used since my last bill. Thank you

Resolved! Esim how to order online

Can i order an esim for my samsung galaxy smart watch 4 online

Esim1 by Level 1: Joiner
  • 1931 Views
  • 2 replies
  • 0 kudos