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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3042 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16002 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8130 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Not Registered on network message

Im unable to make or receive an y calls. Have restarted the phone and also checked local area for any issues. All is ok. Can you advice as to what the problem is? Keeps saying Not Registered on network

KS4 by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Resolved! Phone only working on wifi not 4G

Hi I’ve got data but phone not working unless on wifi. Can’t seem to resolve it any advice please?

SMS2 by Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer giffgaff number

Hi I have my pac code from giffgaff to keep my old number where do I go on here to enter pac code thanks

Gazd1970 by Level 1: Joiner
  • 5460 Views
  • 1 replies
  • 0 kudos

Resolved! Keep existing android number to new iphone.. how long

Keep existing android number to new iPhone.. how long will it take the original number to transferred over.. to the new phone please??? He’s got an old phone sim in his new phone at the moment and this morning the iPhone has gone live but not with th...

Bexi0411 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 13 Pro Max - Unable to send SMS text messages..

Hi there... received my new iPhone 13 Pro Max on Friday... very exciting. Everything is working as it should EXCEPT the fact I can't send text messages... it just comes back as failed. Imessages are all okay, if I have previous SMS message chat I can...

BBDB by Level 1: Joiner
  • 2490 Views
  • 3 replies
  • 0 kudos

Two numbers showing

Did an upgrade to Xperia 5II in August, and migrated my old number to the new SIM. When I message/call people it will show up with the new number. Spoke to 02 twice and confirmed only the one contract and they see only one number (my old number I mig...

Sandeep by Level 1: Joiner
  • 258 Views
  • 2 replies
  • 0 kudos

Resolved! Data in Europe

I am currently travelling in Portugal. Data roaming is ‘on’ on my phone. I am connected to the altice MEO network but not receiving data. help!

Vic1821 by Level 1: Joiner
  • 516 Views
  • 1 replies
  • 0 kudos

Resolved! Phone cut off without notice

Hi my phones has been cut off without any notice as my bank was od. Is ther any way I can get it put back on till pay day? I use my phone for work so it's abit inconvenient. Thanks

Brettd87 by Level 1: Joiner
  • 276 Views
  • 3 replies
  • 0 kudos