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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16005 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Messages still using old phone number

I have recently ported over my phone number from another network. I receive text messages on this number however replies on iMessage come from the number that should have been changed now the port has completed

BB3 by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile signal problems

More info (Highlight to read)Hi, we have recently moved house and previously had no problems, now when receiving or making calls the other party can hear us but we can’t always hear them. Area check shows no coverage problems but signal strength is n...

Judysue6 by Level 1: Joiner
  • 390 Views
  • 3 replies
  • 0 kudos

Resolved! Txt messages mix up

Hi i recently switched to O2 and kept my number. When texting from my new I-phone, it shows the temporary number. Anyone txting my old telephone number ends up on the old device. Any idea what to do?

MM6 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! bolt on issue

i’ve paid £12 for a bolt on of 3GB Data but haven’t got the date for about 4 days

jaymee123 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Network signal in a well insulated house

We've recently moved into an old Victorian stone walled house, which we completely renovated, and fitted thick insulation boards on all external walls. Whilst this is excellent for heat retention, and very eco friendly, it appears to have reduced our...

Resolved! Phone number problem

Hi. I recently moved to o2 with my old number. And my husband notice that when I sent him a text message they comes once feom my old number and the other time from some o2 number. How it is possible?

Agnes83 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! iphone screen damaged

Hi, my iphone screen has broken so cant get verification texts 

ge4 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! Doubts

Hi...i would like ti knowwhy i cant do calls to outside uk, for portugal

Heraldo42 by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! No Network

Hi. I've had no network for a couple of days now. This is happening where ever I go. My mobile data is on. Any ideas?Thanks Sammy

SammyJ by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos