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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3044 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16005 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Fraud on my bank account

I’ve had fraud on my account and would like to change my number as I keep getting unwanted calls from them

Yils by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

Hello I’ve not had any phone signal in my house for 2 weeks I did the o2 network checker and it said that they are carrying out work to a mast . I have my phone for my business and getting missed calls and messages. The next day when I get to an area...

Gm4 by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Paying bill

I’ve changed my bank and need to switch what account I pay my bills on but I’m unable to switch online as my bill is due today. Help please!

Resolved! Appalling service

Since joining O2 I’ve had dreadful network service in my home area but generally everywhere. Calls keeps dropping, not connecting on first go, internet slow and sluggish. It was so bad I took phone to Apple to check but they said it is not phone but ...

Fid by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! New contract

I have just taken out a new contract. How do I accept it on my O2 account

Dave19 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! Data roaming

I’m on holiday and my data roaming isn’t working. I have turned it on and off and still nothing

Maddie12 by Level 1: Joiner
  • 457 Views
  • 3 replies
  • 0 kudos