Get tech support for your O2 issues

Contract to pay as you go

I rung yesterday to move my number (with o2) to an o2 pay as you go simI have had no confirmation my contract ended yesterday and that a transfer of numbers was going to happen.I have tried to call my number with my old sim it doesn't work so i have ...

O2 port from EE, port completed but EE Sim still working and number not transferred

Hi, So I started a port Thursday last week, coming from EE and switching to O2.I got a text this morning, stating that the port was complete and my new number is now switched to O2. I've checked my other phone and the sim card on EE is still active a...

Resolved! Esim

Hi,please how do I activate ESIM for my account?

Roaming

I'm in Spain, my roaming is on but I ha e no service. Device stays E.ergency calls only!!??

Can’t access My O2

I have been trying to access My O2 for months and still get the message my account is not set up yet. My mobile number is recognised but does not appear to be linked up to my account as I have no products and services available. Does anyone know how ...

Account

hi , I tried to get into my 02 today and it was sending me a code but my messages weren’t coming through as I’ve been having trouble setting up eSIM and now I can’t get into my 02 account

Can not find e sim

Hi - my new phone arrived today and I opted for the e sim option but I can not locate this anywhere - have tried the 02 app and by logging into O2

incoming calls

I left a message for the tech team, haven't received an answer. Query is.I can receive all incoming calls except those from my partner, also on o2, he gets the engaged/busy tone when he rings me but i receive his texts. how do i get back to receiving...

My o2 app

Hi. I had a log in for the my o2 app so forgot my password I’ve tried to reset it and now when I log in it says there are no accounts registered to the log in? My upgrade is due in a couple of months so I need to get this sorted in order to complete ...

02 SIM Network Unlock PIN

I have just signed up with O2 and received a Pay Monthly SIM. When I put the SIM in my phone I get a Network Locked message and a request to enter a "SIM Network Unlock PIN". I eventually managed to get through to O2 and they suggested entering "0000...

O2

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