Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15392 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Cannot access My O2, neither on app nor online

Hi all, I cannot access my O2 account neither through the app nor through online. I get the error saying "We've had problems finding your account" Can you please help to resolve this asap as I want to get access to understand the charges you are maki...

mpetrus by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

3G everyone else 5G

I’ve just landed in Iceland and only have 3G but everyone in my party has 5G and we’re all on O2i have restarted my phone numerous times and reset network settings.

Resolved! My phone not activated

Hello I’ve paid a late bill Over 24 hours ago But my phone is not activated

Mick-02 by Level 1: Joiner
  • 256 Views
  • 3 replies
  • 0 kudos

I have no mobile data

I have just swapped my phone to an I phone 15 pro and now I have no mobile data. My normal network works fine sending sms messages and making calls, but I can’t use anything that requires mobile data such as internet access. How do I fix it?

Kieran_- by Level 1: Joiner
  • 244 Views
  • 2 replies
  • 0 kudos

Resolved! Sim cards

I have 2 mobile contracts. Just say 1 has 50g data and 1 has 100g of data, If I were to swap my sim cards around, would the data change as well. or stay the same.

Boblmac by Level 1: Joiner
  • 520 Views
  • 8 replies
  • 0 kudos

16 pin code

Can anyone help me I need the 16 pin code. Where can I get it plz

Resolved! Change name

Hi. I’d like to change the surname on my account please

Setting up mobile service

Hi, I got the new iPhone 15 pro max today, upgrade from the iPhone 11. I’ve set up the new device and transferred everything across but I was not given a SIM card, so assume I need to set up an eSIM which I have requested through my old phone. Once I...

TomD by Level 1: Joiner
  • 476 Views
  • 5 replies
  • 0 kudos

Resolved! Roaming Customer Support

I can not believe every o2 customer with an I-phone has to contact o2 customer support to enable I-data roaming before travelling to EU countries. This is not necessary with any other network and a waste of time for support staff and customers who ca...

Data reflection

The app does not reflect the actual GB left. Seems stuck on 8 GB so I cannot check how much is left the entire month!