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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Apple watch

Can I purchase a apple through my contract but give it to my wife to use with her iPhone

David_77 by Level 1: Joiner
  • 550 Views
  • 1 replies
  • 0 kudos

Resolved! Network problem

My connection goes on and off when I’m working, I use the network for work is a taxi driver

127 by Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! Scam text purportedly from O2

I received a text yesterday (Sun 14 Nov 2021) supposedly from O2 as follows: "O2: Due to a system issue we are not able to verify your billing information. To resolve this issue visit: https://my-updated-status.com". The phone number it arrived from ...

MikeT by Level 1: Joiner
  • 530 Views
  • 3 replies
  • 0 kudos

Resolved! Activate extras

I have just upgraded to an I phone pro max. I’ve tried to activate my extra but it then says the page no longer exits. I have to activate it within 30 days

Gill3 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! No Network Signal/Service

Recently upgraded to the iPhone 13 with 5G networking from am iPhone 8 4G , put the new sim in my phone 3 days ago and hasn't received network signal at all. Any help would be greatly appreciated

Meeshu by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! 5G SIM in iPhone 7 Data Speed Low

I have iPhone 13 Pro on order, went to O2 shop to order 5G sim card. As it has backwards compatibility to 4G. guy swapped the new sim card with 5G bolt on. I use to get data down load around 3MB, with new sim card it dropped to average of 4MB. Custom...

Kash12 by Level 1: Joiner
  • 807 Views
  • 2 replies
  • 0 kudos

Resolved! Usage

Can anyone help me ?I have 50GB of data a month at my holiday lodge, I use a router with an outside booster, the last few days I have been checking my usage and I'm proper shocked, Friday 12/11/21 I had 20.81 GB left, that was the reading I last had ...

andy001 by Level 1: Joiner
  • 502 Views
  • 5 replies
  • 0 kudos