Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3045 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

New to O2 - signal problems...is this normal?

Hi, I have just joined O2, ported my number yesterday but am having signal issues. I live in Bromley and travel round the M25 to Gatwick for work - so not exactly remote locations. Despite the complete route and work location showing solid 4G coverag...

Chris1979 by Level 1: Joiner
  • 835 Views
  • 5 replies
  • 0 kudos

Resolved! Network Service

Cannot make or receive any calls Birmingham. Accout is paid up to date. Any ideas why I'm having issues?

Signal issues

Hello, I am not able to make any calls or text messages and no access to the Internet. Normally is fine

Resolved! Data

Hi I have ran out of data. Upgraded my tarring but doesn’t start for another 6 days. Won’t let me add a bolt on to get me through till my new tarrif starts

Shaun3 by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Access to bills after leaving

Hi I have left 02 recently but need to access my previous bills. Could someone please let me know how I do this please?

BNHN by Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Resolved! volt?

Trying to enable Volt as I have O2 and Virgin media broadband but received a message saying I'm ineligible for Volt as Virgin broadband not available at my address???. Erm I've had it since last December, not sure what's happened there??

gasman by Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

Resolved! £78 charge due to scam calls

Hi all I'm a bit panicky as my phone has been stopped and o2 state £78 has been spent on two scam calls to an 09011 number. I've no idea how this happened and trying to find out. Googling shows it as a scam HMRC number. My partner had talked to HMRC ...

JP1984 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Is my final bill fraudulent!?!

Hi. We recently emigrated to USA. I received my final bill via email which apparently was zero. I have now had another (unofficial looking) email from o2 saying I owe money. I need help please.

Resolved! Signal strength

Hi there is there any work going on the mast in my area as my signal strength is only 2 bars post code LL11 4YP.

Thewelsh1 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos