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No signal

I’m away in Florida’s and only have SOS signal. My phone hasn’t switched over and I can’t use my phone outside a WiFi spot. I need it to contact work and for Google maps. Never had this problem a few months back in June when I was last here

Resolved! change to pay as you go

Morning I would like to change to a pay as you go. Can I keep the same telephone number?

New iPhone 16 not recognising my sim card

iMessage and Facetime activation not working

Hello, On the 6th of November 2024 since around 6pm, iMessage and FaceTime have not been working on my iPhone but works on my iPad. It keeps saying waiting for activation. I contacted Apple Support and did as told but still no change. Apple Support t...

Resolved! Esim

My eSIM won’t transfer to my new phone

Network and Wifi Connections are down

My device won't connect to network or wifi. wifi is working on laptop.

eSIM for travelling in South Africa not working

Hello, I have purchased a travel (non-O2) SIM to use for 30 days while I am travelling in South Africa. I have loaded it onto my iPhone, but I received a message saying it has not been activated. Any suggestions of how to fix? Do you think it will fi...

No Service since weeks in germany

Hello, since a few weeks i dont have any service in germany. My last sms was at the 4th of september. I cannot login into my account, because i could not receive any sms. [Mod edit: Please do not share personal details as your posts are visible to th...

Advice on sim swap

Hi, I started a new contract with o2 from Tesco, I’m still waiting for my number to change over, (text says 7th). When I was in the shop the man said I can use my old sim until the changeover, but would my data etc still work if I used my old sim? I ...

Resolved! eSim Help - Getting eSim activated on New phone

Today I got a new pixel 9 upgrade from pixel 7 on doing data transfer it wouldn't activate my eSim from Pixel 7 onto the pixel 9. How do I activate eSim on Pixel 9 as I don't have the original QR Code. Can I activate pixel 9 via O2 app by installing ...

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