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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15897 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8095 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Wi fi box

Just purchased a sim to use abroad fo data, registered sim and works in phone. I need to use it in my wi fi box to use as a mobile wi fi but doesn’t work, wi fi box recognises sim but showing no internet connection

NEILAH by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Lost phone, can't remember security questions

Hi. I've lost my phone and can't remember the answer to my security question, but I really need the number as it is linked to my 2FA for various things. I have all the rest of my identity checks, passport, bank payment details ect. Is it possible to ...

Resolved! Upgrade/Refund

HiIf you pay off the outstanding amount on your device plan in order to be able to get an early upgrade but then decide to cancel the upgrade do you get a refund?

JH1887 by Level 1: Joiner
  • 232 Views
  • 2 replies
  • 0 kudos

Disabling WiFI & 4G Calling

4 calls to O2 customer services today. Nearly 4 hours of calls. Cut off twice I’d guess for asking awkward questions. Despite asking politely for WiFi calling and 4G calling to be disabled they insist on going through pointless attempts to fix this. ...

philce by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! Scam call?

Just had a call on my mobile, they said they were from O2. Said that in my area (south London) they are shutting down 4G from 5pm from this Thursday, and that they need to send a new SIM for 5G. Has anyone heard about this?

Ivanian by Level 1: Joiner
  • 312 Views
  • 2 replies
  • 0 kudos

Messages

My sister messenger not sending and has a little clock under them I have been sending some but now the clocks appeard and I can't send them now why is this

Dynamite5 by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Front camera on S23 FE not working properly

I purchased a S23 FE a couple of weeks ago and have noticed the front camera doesn't focus very well at all. I'm not a huge selfie taker, but on the few occasions that I have tried out my camera, I've noticed that it doesn't focus on my skin/pores/fa...

Gabbynats by Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

direct debit changes

Received email this week about direct debit changes, said nothing to do. Since then phone says emergency calls only.

Cast-7734 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos