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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15999 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8128 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Internet too slow to use

Hello, please could someone help.We are struggling with our internet access and we can no longer cope with it! We aren’t even half way through our contracts and suddenly the internet on 4G is worse than dial up 20 years ago. We’ve tried all the recom...

HS1981 by Level 1: Joiner
  • 539 Views
  • 2 replies
  • 0 kudos

Resolved! 5g

Can I get 5g on iPhone 13

Vasu by Level 1: Joiner
  • 396 Views
  • 4 replies
  • 0 kudos

Resolved! New to O2

Hello I’ve just received through the post a new sim for my phone. I ordered it through Uswitch. I added my pac code when ordering and received an email with this number on so all seemed fine. I am not very tech savvy I’m afraid and I have just put th...

Joho by Level 1: Joiner
  • 344 Views
  • 3 replies
  • 0 kudos

Resolved! 5g

Can you get 5g on big bundles and Wi-Fi calling

DS46 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Customer services

I spoke with customer services last week and asked could I pay 29th , and they agreed I could and would keep my phone on and services, I have been cut off

Resolved! No text nor internet when not at home?

Can anyone help please? My phone has stopped accessing the internet and receiving or send text messages when I’m away from my home.it will only do so when I’m connected to my home WiFi.Is there a reason for this and how can I fix it?Thank you

Ed69 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung 4 watch classic

If i were to buy a Samsung 4 classic 4g from Samsung can I buy a contract through o2 to use this or do I have to purchase the watch through o2 to do this?

ABell80 by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Signal (or lack of it)

I've just had an email from O2 boasting about the signal and signal checker. I checked the postcode for my location and they say it's good inside and out. This is a lie. It's almost impossible to get any signal whatsoever in Plymouth City centre and ...

Adysmyley by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! nhs discount

does anyone know how to get a bluelight card discount applied to a current contract?