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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3037 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5082 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15988 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8125 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Number Linked to Account

I have an IPad with contract and would like to upgrade itI have selected and reached the checkout but it is sending a text to the number but my IPad is not receiving itWhen I have checked the number is not on my iPad so it is not linked I have tried ...

Jenburg by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! Network Down?

I have had no reception for 24 hours now can someone check this out. Post code is LS29 0Qw.

Gc52 by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim card

Hello I've lost my sim card that I just received on monthly contract how can I receive a replacement sim card

Marta1 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

I have virgin media and a o2 sim so why can't I get the volt

Shampy by Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! New phone now using different number

Hi, I recently bought a new iPhone 12 with a new sim and contract last month. I moved my old number over to my new phone with seemingly no problem. However, when I have texted/iMesseged friends or family, it is showing my new number. It worked fine f...

Cb787 by Level 1: Joiner
  • 862 Views
  • 1 replies
  • 0 kudos

Resolved! 4g smart watch

Can anybody tell me if I can buy a 4g smart watch for someone else on pay monthly.

Chris9389 by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! contacting customer service

Has anyone had any luck contacting customer service on the phone....in total I've been on hold over 6hours trying to pay my final billthe only reason I left was i was on hold over 8hours trying to upgradethey've given me until tomorrow to pay the bil...

lwalters by Level 1: Joiner
  • 472 Views
  • 3 replies
  • 0 kudos

Resolved! NHS Discount

Enquiring NHS discount

DanOb91 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! O2 sin failure

My o2 SIM card isn’t working it doesn’t allow me to send or receive any messages or calls. I tried many ways but it still says sim failure. Can I order a new sim with the same phone number?

Niry by Level 1: Joiner
  • 405 Views
  • 2 replies
  • 0 kudos