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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3037 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5084 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15989 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8126 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Resolved! Pay my bill

My calls have been disconnected and I carnt pay my bill on the app just says try later for a week it won’t let me ring out on any free numbers to contact 02

Lacey123 by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! spendcap

can i up it please

Resolved! Change from nokia to iphone

I want to change from my current Nokia phone to a new (for me) iPhone. Can I just take the sim card out of the nokia and put it into the Apple? I would need to keep the same number. Would I need to upgrade my account to handle more data?David Satchel...

Dsatch by Level 1: Joiner
  • 546 Views
  • 1 replies
  • 0 kudos

My acc does not work properly . O2 can't help.

Hi . I am a new customer . My acc does not work correctly. It doesn't show bills,current charges, and wifi calling ot volte calling don't work. Contacted o2 on tweeter. Nothing. Any idea ??? Everything showing . Something went wrong. Thanks.

Kris41 by Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

I have had no signal for texts or voice calls since early Saturday morning? Please can you help

Anita1960 by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

Resolved! double payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

Dudu123 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Resolved! Default payment up O2 affecting my credit score

Hi could anyone help . I have an outstanding payment of £16.00 to O2 registered to my credit score that is affecting my credit score ....any idea where I go to pay this off. Thanks. I didn't even know it was in default or registered as default thka. ...

maggiebi3 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! Bill overdue payment

Hey, my recent bill is overdue and my debit card is blocked right now which will take a day or two to fix. Can i make a payment using another card or can the date be extended as i am unable to make a call to the customer care centre using my number o...

zahra by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

I’m trying to pay my bill and it does not give me the option to pay it just says something went wrong try again later. I’ve laid my devicebut air time it won’t allow me todo it!? Any advice please

Wilko0647 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos