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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! How do I Cancel an Order as an item is out of stock

I placed an order yesterday which shows the IPad I wanted was in stock and available for next day delivery. Only to be told once I placed the order the item was out of stock - how can I cancel this order please.

Sam25 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Resolved! Signal where I live

Hi, I struggle to get any better than 3G signal in my house and very few spots in my town where I get 4G, I now see EE has 5G in Stamford Lincs, why shouldn’t I think about switching providers?

Chris38 by Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Resolved! No service

Im having problems with my phone saying no service since 9am this morning csnt ring anyone or recieve calls or texts, anyone else having issues??

Sarah40 by Level 1: Joiner
  • 368 Views
  • 4 replies
  • 0 kudos

Resolved! 5g

Hi I’ve just upgraded to a 5g phone and was not sure if this will work in Plymouth Devon can anyone advise

Mikecarp by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Resolved! No internet access abroad

Hi there, currently in Brussels, data roaming won’t work? data roaming is on and got a text from 02 to confirm we were initially in France, but won’t allow access to browse? Thanks wayne

WDavis71 by Level 1: Joiner
  • 892 Views
  • 5 replies
  • 0 kudos

Resolved! £150 when recycle devi e

Hi, I've tried to open a private chat however no answer, I ordered the new Samsung galaxy with the promotions of when you recycle your old phone if accepted you can get a extra £150 on the device. Well I did this a month ago and from my device being ...

Claire27 by Level 1: Joiner
  • 360 Views
  • 3 replies
  • 0 kudos

Resolved! Sim card not working

Sim card not working in my new iPhone 13 pro. Please help.

gg7 by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Resolved! My order

I want to cancel my order but there are no options to do so..... So can I get some help on this please.

Charles84 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

No Signal

Had 4g full signal on all three phones for years in and out side of my home until o2 did work on the local mast that they say is fixed and working fine but i still have no service for the second week, all three phones work perfect in other areas when...

Khart by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos