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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3176 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5140 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16219 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8212 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7601 Views
  • 6 replies
  • 0 kudos

Using esims whilst abroad

I am currently in south east Asia and will be for the next 3 months I would like to use esims alongside my current contract, but believe my device needs to be unlocked by carrier how do I do this?

Laurenw by Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos

Resolved! Lock myself out of my emails

Would like to start over again with email as I can’t remember my password would I be better getting new sim Ian monthly Account

Reilly32 by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

No sound

Hi ....I've got no sound when receiving or making calls not changed any settings & it started to play up...have sound on everything else

MM723 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

No service in Buxton Derbyshire

No service due to vandalised mast mid December! Yes! Two months "No Service".Did get WiFi calling work for a couple of weeks but thats stopped now!Any ideas?

Cant access the app

I want to check why my bill is so high but i cant get onto the app

Bailey3 by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Change Tariff Error

Getting consistent "Something went wrong" then "Sorry there's been a problem. Please try again"

Martyn_G by Level 1: Joiner
  • 277 Views
  • 2 replies
  • 0 kudos

Cannot receive verification codes

I joined o2 in November and everything was fine. A month later I suddenly stopped receiving verification codes from several companies including my bank and government site. I have contacted o2 customer service and waiting the 5 days for a call back a...

Hales21 by Level 1: Joiner
  • 797 Views
  • 10 replies
  • 0 kudos

Resolved! Change number

Like to change mobile number 

FUD by Level 1: Joiner
  • 323 Views
  • 3 replies
  • 0 kudos