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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3042 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16002 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8130 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Sim card dont working abroad

Hi, got a problem with sim card as after Im switch phone on in Poland I see phone dont see sim card at all, was try to restart phone, open sim card and even use sim2 slot, nothing help, was try my different O2 sim and its fine then Im sure its someth...

SopHiron by Level 1: Joiner
  • 3271 Views
  • 8 replies
  • 0 kudos

Resolved! Contract final bill

Hi thereNeed to know if my final bill has been already taken out of my account or if I still need to pay it off. I switched over to another network with a PAC code

Eloise1 by Level 1: Joiner
  • 285 Views
  • 2 replies
  • 0 kudos

Resolved! Lost SIM card

Son lost his sim card has received a new one with his new phone but to activate they are sending messages to the lost SIM card. How can we get this sorted

Karinajj by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Lost mobile

I've lost my phone but I can remember the phone number how do I get my pac code? Thankyou kkarl

Karlos22 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping old number

Filled in the form to keep my old number after switching to a monthly plan but got an email saying I need to speak to someone on webchat and this seems to be the closest thing I can find to thst

Resolved! Change tariff immediately/Reset

Hi, I subscribed to 10GB for 10pounds in my first ever 02 usage..however, the data run out and I failed to gauge that i'd need to have at least 20GB a month. I tried to change my tariff to 20pounds which gives me 30GB a month but it says it will take...

Resolved! No signal

Hello hope to get some help here. my phone has signal but won’t call or text can’t use internet totally dead. I have 3 bars on 4g when I call it just beeps and hangs up

Liam54 by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos