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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15996 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! My bill overdue

Hi. I want to make payment as I have missed two payments.. but my account won’t show my bill so i can pay it online. Please can you help me with this [Personal details removed] Thankyou

Ty21-_ by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Public WiFi wrong number typed in

Hi, my mum tried to sign up with O2 public WiFi with her new phone. It asked her to type in her mobile number and she accidently typed in a wrong digit number. There was no edit or delete button to correct it. That number just stay in the form and sh...

Sabrina24 by Level 1: Joiner
  • 486 Views
  • 4 replies
  • 0 kudos

Cant receive sms messages abroad

Hi , I am currently in Africa and am urgently trying to complete my government traveler locator firm in order to return to the UK. However, in order to access the gov account I need to receive the verification code that is automatically been sent. No...

Kizm by Level 1: Joiner
  • 411 Views
  • 2 replies
  • 0 kudos

Can’t use internet abroad

i am part of a business group account and do have international data as part of this already. So I don’t need bolt ons etc. however whenever I get abroad it never works! I need to do something to activate being able to actually use it and I can’t rem...

Resolved! O2 pay as you go

Got a 02 pay as you go sim and can not top it up 

Simon17 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! sim card

i have recieved a sim card after i lost my phone but it wont work, do i need to register the sim?

Resolved! Bolt ons

Hello there, a few times now I have tried to add on the £2 off Disney plus bolt on, and every time it says oops there is a problem. Is this something you can add on

padc23 by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

How do I cancel my tariff?? 

Tyron by Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos