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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3042 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16002 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8130 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Preferred SIM card not recognised for calls or messages

I am experiencing problems with my phone recognising my SIM card.Under settings>connections>SIM card manager, SIM 1 (i.e. the SIM card I use) is showing as 'unknown number' - I am not sure why, and under 'preferred SIM card', only 'Mobile Data' appea...

Resolved! Employee discount code

I'm quickly running out of time, to get the employee discount code for the Department of Work and Pensions. I've spoken to my HR department, and no joy. Does anybody know the code for DWP?

SR2 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Resolved! Credit

I just put £10 on my phone an something has taken £2 so I can get my bundle can you help please

Kiki89 by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Texts from second number

Hi all. Just looking for some advice. I recently got a new phone and transferred my number over but sometimes when I text people it comes from a second number. How would I go about getting this sorted? Thanks

awful by Level 1: Joiner
  • 320 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung galaxy S21 New Arrival 😬

My new S21 arrived 2 days ago, well happy I am. Yesterday, I updated the software and in the evening the screen started blinking,later reboots itself twice, then rebooted 3rd time and stay on "SafeMode SystemUI".. What do you guys advise, o2 has been...

Toba by Level 1: Joiner
  • 836 Views
  • 6 replies
  • 0 kudos

Signal issues

Hi, Ever since being sent a new SIM card I've had really poor signal cover often being left without signal.I've tried all of the online, turn off and on, flight mode and reboot options but nothing is working.

Resolved! Chrome book

Hi everyone I've just upgraded my phone and it said if I get this phone i can claim a free crime book. Could anyone explain how i do this

Resolved! Returned device

Hi please could tell me you have received the device I sent back on 30th December so my account can be reset for upgrade

Siany21 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos