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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3353 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5216 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16403 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8301 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7682 Views
  • 6 replies
  • 0 kudos

I need a telephone number for 02 technical support

I need to speak to someone via landline ********** as I cannot access my mobile phone, code no recognised. Phone issued via 02 only days ago. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

adfather by Level 1: Joiner
  • 223 Views
  • 2 replies
  • 0 kudos

Transfer of ownership

How long does it take for a 'transfer of ownership' (aka number migration) to be completed?

phonek by Level 1: Joiner
  • 730 Views
  • 9 replies
  • 0 kudos

Order confirmation sent to wrong email address

I'm (hopefully) at the end of a long running battle with o2 regarding a code for a pair of Samsung Galaxy Buds that were on offer when we refreshed my daughter's phone in December. I spent hours on the phone trying to resolve it,and ended up moving t...

Zo by Level 1: Joiner
  • 391 Views
  • 5 replies
  • 0 kudos

Contract

I’m wondering when my contract ends and I can go to SIM only 

AnnaN by Level 1: Joiner
  • 152 Views
  • 2 replies
  • 0 kudos

QR Code

Require QR code for eSIM 

Ammar by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

No inter net

I am in new Zealand and have paid for a bolt on for 500M 6-50, however I cannot use the internet . I haven't used any of the bolt on and need it for maps.

Data not working

This has been going on for nearly a year now. My daughter is unable to use mobile data. O2 firstly went over the phone settings with me when it still didn’t work they sent me into a shop who were clueless as to what they were supposed to do and didn’...

LynseyN by Level 1: Joiner
  • 282 Views
  • 3 replies
  • 0 kudos