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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3029 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5080 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15978 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8123 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7496 Views
  • 6 replies
  • 0 kudos

Resolved! Signal

I’m based in Hampshire at Gu341sq and despite the signal checker saying I should have a full signal I have absolutely nonetwork

Hantslad by Level 1: Joiner
  • 1138 Views
  • 4 replies
  • 0 kudos

Resolved! Not happy

Have had no voicemail for nearly a month. Had live chat with O2. Promised it would be sorted in 24 hours which was 5 days ago. This is a business phone and customers think we are rubbish without voicemail and I've missed calls and there's no way of k...

HelenW1 by Level 1: Joiner
  • 324 Views
  • 2 replies
  • 0 kudos

Resolved! service signal

Hello, i have looked on the website on how to try and solve my issue however nothing has worked. My phone is telling me i have 4g yet does not work. I even put the sim card into another phone and still doesnt work. I think i need a new sim card

Resolved! SMS over the internet- any news?

Hello Does anyone have any news re when/if O2 will be providing SMS via the internet? thanks

VWB by Level 1: Joiner
  • 705 Views
  • 5 replies
  • 0 kudos

Resolved! Sim issue

Hi, my phone is showing a sim with an exclamation mark. I have no signal with it. Can you help

E3 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Ver poor O2 reception - still

I have been ‘complaining’ for well over 12 months now. Here at home in large town, indoors or out I rarely see more than 1 bar of 4G signal and often it drops to 2 bars of just 3G. Making calls is often not possible. I get full signal in other places...