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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16008 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Network

No phone calls or internet Have 5 phones and 1 ipad and paying for a good service but not had one for over 2 weeks this is wrong

Area with no coverage

We have moved into an area with almost no 02 coverage. BN1 4QE in Brighton. It's a main road just outside the centre of town. There are five people in this building who have an 02 account but their phones are useless. In contrast one person has EE an...

jemma022 by Level 1: Joiner
  • 321 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung watch

How do i claim my Samsung watch 

Phone sim

I have ordered a phone and when it asked if I need a new sim I pressed no thinking it would get rid of my number which I need so how do add a sim to it

Leah18 by Level 1: Joiner
  • 510 Views
  • 8 replies
  • 0 kudos

Resolved! New sim but want same number

Hi, I ordered a sum from O2 yesterday on a 12 month contract and put in my PAC code to change over from EE. I received texts from 02 asking me to text Swap to 20220 when ready to use my new sim. So today the sim has arrived and I've tried texting the...

Joslyn93 by Level 1: Joiner
  • 437 Views
  • 2 replies
  • 0 kudos

Resolved! Second SIM card

I've just bought a tablet. Can I get a second SIM card so I can use the same number and phone package in my tablet as well as my phone.

skyblue by Level 1: Joiner
  • 2764 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

Hello,how would I receive a PAC code when this account has multiple numbers? I would like to send my phone number into a new EE simthankyou

Tracym by Level 1: Joiner
  • 294 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

I requested a SIM swap on 28th Dec and received a text from My O2 saying that they had received the request but since then not heard or received anything. How long does it normally take before I receive anything ?

Resolved! Some messages not coming through.

Hi. I have just joined o2 from Sky and have a new iPhone 13pro on a pay monthly contract. my problem is that I have kept my old number and although some text come through to me, others do not. I can receive messages from anyone but not messages that ...