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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15999 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8128 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! My O2 number

I want my number back, nobody answer

Beth9 by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! LTE Site off air for data

The following site cell ID 1990790 LTE Band 20 is off air. The site has been going in and out of service since Friday 4th Feb. The 4G router attaches to the network obtains an IP address, then disconnects. Same with the mobile phone. This is not the ...

DaveC1 by Level 1: Joiner
  • 409 Views
  • 3 replies
  • 0 kudos

Resolved! Forgotten screen lock password

My Samsung S21 performed a software upgrade but I have forgotten my Password. how can I unlock my phone?

Eebo by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! no network coverage

i,ve hade no network from o2 for month had to change to EE witch is great but still having to pay out my o2 contract its theft by convertion when they cant povide service

MRJONES by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! No sign

Help! I recently revived my new iPhone 12 and it has no signal. Also will not receive calls or txts whereas my old one dose. I’ve tried to switch it on and off a million times and have checked the SIM card and nothing. Please can some one help. I’ve ...

Lills32 by Level 1: Joiner
  • 331 Views
  • 2 replies
  • 0 kudos

Resolved! How to contact O2 not via sms?

I’ve relocated from Uk back to Australia. Now using Australian sim. Trying to finalise O2 Uk account but cannot see anyway to contact via email. I cannot call due to international call charges, sms not an option as using Australian sim with new numbe...

JO666 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

I have no signal or 4g in Ramsey Huntington Pe261ds please can you explain why?

111Katie by Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos