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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3029 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5080 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15978 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8123 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7496 Views
  • 6 replies
  • 0 kudos

Resolved! Struggling with an O2 Hotspot

Requesting support on how to connect to my O2 Hotspot at my local library. I have done everything that I would normally do when connecting to WiFi at any other location and it is not working. Keep getting the 'unable to connect to this network' messa...

Daisy25 by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Unable to ring daughters Phone

Hi,My daughter is on O2 and has an IPhone. My wife and I are on O2 and have IPhone and Samsung phones respectively. When I ring my daughter, the call goes straight to VM. When my wife calls my daughter, her phone rings without any issues. We cant und...

Aiden2 by Level 1: Joiner
  • 387 Views
  • 4 replies
  • 0 kudos

Resolved! Repair

Hi I have broke the screen on my phone and need to get it repaired it had an unfortunate accident with a spice jar falling out the cupboardis it covered I’m the warranty or would I need to pay ?

Cc589 by Level 1: Joiner
  • 319 Views
  • 3 replies
  • 0 kudos

Resolved! New order

Just purchased Iphone 13 pro max in Sierra blue but was supposed to get it in gold

Ryan2000 by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! Remove my spend cap

Hello I would like to remove my spend cap as soon as possible please? As it won't let me it on the app and for some reason I can't live chat o2

Rlc89 by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! I can't call to anyone

hi, I don't have to answer or make any calls, what's going on? SMS and internet work but nobody can call my number and I can't make a call

Piotr0770 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 number

I want my number back, nobody answer

Beth9 by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! LTE Site off air for data

The following site cell ID 1990790 LTE Band 20 is off air. The site has been going in and out of service since Friday 4th Feb. The 4G router attaches to the network obtains an IP address, then disconnects. Same with the mobile phone. This is not the ...

DaveC1 by Level 1: Joiner
  • 408 Views
  • 3 replies
  • 0 kudos