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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3185 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5144 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16224 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8218 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7603 Views
  • 6 replies
  • 0 kudos

Resolved! Text apparently from O2

Recieved this text Can anyone confirm it’s from O2? If so, what does it mean? Thanks

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General5 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Getting reconnected after O2 disconnected account without my consent

I have rung the O2 UK helpline several times regarding this issue. Each time (after several long waits on hold) I am told it has been escalated as a priority and someone will ring me back. Nobody rings me back. What are my options now? I assume try t...

Jon_SE22 by Level 1: Joiner
  • 419 Views
  • 3 replies
  • 0 kudos

Unable to receive texts, calls and no mobile data

I upgraded my phone on the 25th January 2024 with anew sim card, I have had 4 since, all the bars have been lifted, as I had my old phone stolen on holiday. Since then I've rung up and emailed. There is a ticket on going, but I have not been able to ...

Rikram by Level 1: Joiner
  • 456 Views
  • 7 replies
  • 0 kudos

IPhone 15 Pro Max

So I ordered the new iPhone 15 on Thursday night. And I’m still waiting on credit application it has been nearly 48 hours and still haven’t got back to me Nor can I find my order anywhere and I also can’t get into MYO2 App. Please Help

Woodsy10 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! unblock my phone

I have setup a direct debit to pay off the debt owed to 02, how do I unblock my phone?

Kath4 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

PAC code

I requested for my old number to be swapped over and I’ve still not heard nothing and it was 3 days ago now

Cazzabob by Level 1: Joiner
  • 188 Views
  • 2 replies
  • 0 kudos

Resolved! Santander OTP not received

Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app. Problem is that Santander OTP is not being received. All other text sending & receiving is fine. I see others have had a similar problem, but can't find a sol...

Jayef by Level 2: Apprentice
  • 14487 Views
  • 49 replies
  • 0 kudos

PAC code woes joining o2

Hi all, similar story to what I’ve seen on other posts here, but added a new line to my o2 account (eSIM) recently and obtained a PAC from my old provider (id mobile) during checkout I input the PAC and got an error (seemed to timeout), upon retrying...

Resolved! data in cyprus

am i able to use my data in Cyprus with no extra cost a i got a text saying i need zone 3 but another O2 user recived one saying he can use their phone like in the uk

cookie2 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

My 02 app

I cannot access my O2 app, states that my account is in use but I cannot log in with the username and password I originally had

Kelly-p by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos