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No signal in new house

I’ve recently moved into a new house, and despite the network tracker stating I have good indoor and outdoor call connectivity, I have zero reception. Occasionally I can get a poor reception in one room.I work from home and need to be contactable by ...

Resolved! Live Chat

Hi,Since yesterday I am unable to find the link for live chat. Does anyone know if the service has been discontinued?Thanks

How do I merge 2 separate accounts.

I have 2 phones - 1 was on PAYG and 1 on a monthly contract. Last week I changed the PAYG to monthly. I received a new SIM, activated it and transferred my old number across. Before I started this I had one myO2 account which held both numbers. I now...

Hotspot not working

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the h...

Personal hotspot suddenly not working

Hi basically having the same problems as this forum https://community.o2.co.uk/t5/Tech-Support/Hotspot-not-working/td-p/1489532 moving house so my internet has gone - went to use my hotspot a week ago and it was fine, then 5 days or so ago it would i...

Resolved! Appalling signal indoors

I live in a city that has supposedly got excellent 4G and voice coverage but I consistently cannot make a call in my house without it dropping out.This has reached a level where there is no point trying to make a call as the person on the other end c...

Resolved! iPhone 14 keeps crashing

My new iPhone 14 pro has crashed about 4 times since I got it a week or so ago (freezes Lock Screen and time). At first I was able to reset it using the specific iPhone 14 reset, but now it won’t reset unless I charge it for a length of time. Do I ju...

Resolved! Mobile data

Why is my mobile data not accessing Internet on my phone?

Apple Watch Ultra - Data plan issue - Error code 14

I have just purchased an Apple Watch Ultra directly from Apple as a replacement for my Apple Watch Series 6.I have set everything up with no issues except for the Mobile Service. I have had the cellular version of the watch ever since O2 enabled it w...

Resolved! Calls merging

Hi has anyone had a problem with calls merging I am a night worker and use it to talk with friends and make the night enjoyable it started last Thursday when it all stopped but I have tried calling 2 family members and it was working but night time I...

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