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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2973 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15888 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8084 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7466 Views
  • 6 replies
  • 0 kudos

New sim

Hi, I’ve put a new sim in my phone and it is still saying no service and has been the past hour. I’ve turned it off and back on a few times but still no change. After googling it said to update the phone so I’ve done that but still no service

Ernie by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

Resolved! Re start

Why does my phone keep saying no sim card and then re starts itself when I have not removed the sim card or re started it, and it doesn't always go from WiFi to 4G automatically?

Kstone by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping UK number when moving aboad

I will relocate to China for two year. I want to keep my UK mobile phone numberObviously I will get a local sim and phone, but I want to be able to receive calls to my UK number.My plan is to swith on my UK phone once or twice a week to check for cal...

Resolved! O2 app

I can’t access my O2 app, an error comes up.I am not a new customer and my password is correct as it is what I used to get onto O2 community. I need to update my payment details for monthly tariff but I can’t access the app?The error says “Oops. My 0...

CMA1 by Level 1: Joiner
  • 1894 Views
  • 1 replies
  • 0 kudos

Payg data sim on 4g TP link router

Please can someone help! I want to run an IP camera connected by ethernet to the router in a remote wildlife location and then stream the output to a website. I have set up dynamic dns with tp link dns - to get a virtual fixed ip.But I am not able to...

Ardorban by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Resolved! Changing number

I have been waiting since Thurs to get my number changed over , is this normal? Wish I had never left virgin

Jn69 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Phone not connected to network

Please help me. I have very ill health and my phone is saying not registered to network and I don't have landlines phone. Please I need to be able to ring my Dr.

Alfie2 by Level 1: Joiner
  • 286 Views
  • 2 replies
  • 0 kudos