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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3037 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5082 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15989 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8126 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Connectivity on 5g Sim Only

Hii have just ported to o2 on a 5g Sim Only deal on an IPhone 13 bought without a contract.All is good on Wi-Fi - however, when I am out and about I am struggling to get any usage - messages, emails, safari and Apps. Are there any obvious issues or c...

Johnams by Level 1: Joiner
  • 454 Views
  • 6 replies
  • 0 kudos

Resolved! My device

Hi I placed an order yesterday and need to pick it up at Sunderland store tomorrow but iv been called into work early tomorrow and I’m seeing if I can pick it up from the store today

Lee19 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! Sudden, huge data use

My data allowance resets on the 19th of every month. I have a 20GB allowance, and I usually barely use a quarter of that. Yesterday - 19th March, the first day of my new month - I get a warning from O2 that I've used 80% of my allowance and have unde...

LH1971 by Level 1: Joiner
  • 1771 Views
  • 10 replies
  • 0 kudos

Resolved! Porting

Hi all, I have just been moved to O2 as part of my Virgin Media package, including an O2 sim, I have had my old number ported from VM on the 15th of March ,The issue is that some contacts can't call me and can only msg me .They get ,calls to this num...

shanebess by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Blocking 0843 Nuisance Calls

Is there any way to block 0843 nuisance calls from numbers that change with every call offering vehicle accident cover?

jackd by Level 1: Joiner
  • 3050 Views
  • 6 replies
  • 0 kudos

Resolved! Not getting text messages

My s20 fe has suddenly stopped receiving text messages from people i text with the most.( can receive O2 test txt) .Have contacted and been instore serveral times but nothing has worked just get told the phone itself is fine . I have swapped to a new...

ELA3 by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos