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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16003 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Voicemail alerts

My Voicemail is set to alert me with the on-screen Voicemail symbol. However I recently purchased a Nokia 225 4G mobile phone, but the Voicemail symbol at the top of the screen was so tiny you could barely see it and so I wasn't happy with it. On my ...

Anonymous by Not applicable
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! No service in FY7 area

No service in the FY7 area. Another O2 user in my office with the same issues but no reports online of the network being down?

Aimee6 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Resolved! Premium text

Why can't I text to premium numbers, I have tried everything 

Helen59 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Latest Android update has broken Call over Wifi on Sony Xperia 1 ii

Since my Sony Xperia 1 ii ran an update a couple of days ago it has refused to make calls over wifi. As we have zero mobile coverage where we live I rely 100% on Call over Wifi so my phone is currently just an expensive web browser. This has happened...

Simon69 by Level 1: Joiner
  • 3128 Views
  • 9 replies
  • 0 kudos

Resolved! Visual Voicemail cant update visual voicemail

Hello I was ported to Virgin Media O2 a few days ago and since then, whenever i go to Voicemail, it says "Cant update visual Voicemail" I have a Google Pixel 6, is it not compatible? Thanks

Resolved! McAfee "Extra" product code activation

I'm unable to find anywhere on the McAfee app to use the activation code for the years free subscription with my new phone. I have 13 days left to complete this or I assume I shall lose the extra. Does anyone have a way to activate the "Extra" on the...

Moorie by Level 1: Joiner
  • 725 Views
  • 1 replies
  • 0 kudos

Resolved! Whatsapp Scam

Hi,I have clicked on a link in whatsapp that is a scam. What should i do and how do i safeguard my identity??

Lou87 by Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos